Terms and Conditions

of the online store www.doruzova-studio.com

Article I

General Provisions

These terms and conditions (hereinafter referred to as "terms and conditions") govern the rights and obligations of the contracting parties arising in connection with the conclusion of a purchase agreement between the seller and the buyer, the subject of which is the sale of goods through the online store operated on the website www.doruzova-studio.com (hereinafter referred to as "online store").

These terms and conditions form an inseparable part of the purchase agreement specified in Article 1, Clause 1 of these terms and conditions (hereinafter referred to as "purchase agreement"). If the seller and buyer enter into a written purchase agreement differing from the general terms and conditions, the provisions of the purchase agreement shall take precedence over the general terms and conditions.

These terms and conditions are drawn in accordance with:

• Act No. 40/1964 Coll. Civil Code as amended,
• Act No. 513/1991 Coll. Commercial Code as amended,
• Act No. 108/2024 Coll. on consumer protection as amended,
• Act No. 22/2004 Coll. on electronic commerce and on amendments to Act No. 128/2002 Coll. on state control of the internal market in matters of consumer protection and on amendments to certain laws as amended by Act No. 284/2002 Coll.,
• Act No. 452/2021 Coll. on electronic communications as amended,
• Act No. 391/2015 Coll. on alternative dispute resolution for consumer disputes as amended,
• and other relevant legal regulations.

Legal relations between the seller and the buyer not explicitly governed by these terms and conditions shall follow the relevant provisions of the legal acts mentioned above. Legal relations between the seller and the consumer buyer are governed by the Civil Code and the consumer protection act, while legal relations between the seller and the business buyer are governed by the Commercial Code.

These terms and conditions are drawn up in the Slovak language. The purchase agreement can be concluded in the Slovak language.

The seller has not adopted any specific code of conduct.

By sending the order, the buyer confirms they have thoroughly reviewed, understood, and agree with these terms and conditions.

Article II

Definition of Terms

Seller refers to the individual acting within their business activity or profession in connection with the consumer contract, obligations arising from it, or their business practices, either directly or through another person acting on their behalf or account.

The seller, as the owner of the online store operated on the website www.doruzova-studio.com, is:

Business Name: doružova s. r. o.

Registry: Registered in the Commercial Register of the District Court Bratislava III, Section Sro, File No. 16315/B

Registered Office: Karpatské námestie 10A, 831 06 Bratislava - Rača

Identification Number (IČO): 35 736 186

Tax Identification Number (DIČ): 2021355259

VAT ID: SK2021355259

Email: hello@doruzova-studio.com

Phone Number: +421903215871

Buyer refers to an individual purchasing goods or using services, either as a consumer or business entity.

Consumer refers to a natural person who, in connection with a consumer contract, the obligations arising from it, or their business practices, does not act within their entrepreneurial activity or profession.

Business Entity refers to:

• An entity registered in the Commercial Register,
• An entity conducting business based on a trade license,
• An entity conducting business under a license other than a trade license under specific regulations,
• A natural person engaged in agricultural production registered under specific regulations.

Goods refer to any tangible movable object. For the purposes of these terms and conditions, goods include everything sold by the seller.

Purchase Agreement refers to an agreement concluded between the seller and the buyer through the online store or another suitable method as per the terms agreed upon in these terms and conditions.

Online Store refers to the website located at www.doruzova-studio.com, through which the contracting parties may conclude a purchase agreement.

Supervisory Authority:

Slovak Trade Inspection (SOI)

Inspectorate SOI for the Bratislava Region

Prievozská 32,

P.O. Box 5

820 07 Bratislava 27

Department of Inspection Execution

Phone: 02/58272 172, 02/58272 104

Fax: 02/58272 170

Article III

User Account

The buyer may create a user account by registering on the website, which allows them to place and track orders, record order details, and take advantage of various benefits offered by the seller to registered customers. Creating a user account is not mandatory, and the buyer can order goods without registration.

Creating a user account is free of charge.

The buyer is required to provide accurate information in the registration form as specified by the seller. The buyer is also obligated to update the information in the user account in case of any changes.

Access to the user account is protected by a username and password. The buyer must safeguard their login credentials to prevent unauthorized access to the account by third parties. The buyer is not permitted to share access to their user account with third parties.

The buyer may cancel their user account at any time.

The seller reserves the right to cancel the buyer's user account if they violate the terms and conditions or have been inactive for a long period.

The buyer acknowledges that the user account may not be available continuously, particularly due to the necessary maintenance of the seller's hardware and software or that of third parties.

Article IV

Formation of the Purchase Agreement

The seller offers handmade goods on the e-commerce site but does not guarantee the immediate availability of all displayed products. The availability of products is listed individually or confirmed by the seller upon the buyer's inquiry.

The products offered by the seller can be ordered through the e-commerce site.

The seller accepts orders via the e-commerce site continuously. Orders are processed during operating hours, Monday through Friday, from 8 a.m. to 4 p.m. CET.

When placing an order through the e-commerce site, the buyer selects a product by adding it to their "shopping cart" via the "Add to cart" button. Once finished, clicking on "check out" directs them to the shopping cart page, where they can review selected products, choose delivery and payment methods, and finally send the order by clicking "Pay now." The buyer has the opportunity to review and adjust order details before submission. Once placed, the order is binding.

Orders lacking the required details may be invalid. The information provided in the order is considered correct by the seller, who accepts no liability for any damage arising from incorrect or incomplete information provided by the buyer.

The seller may request additional confirmation for an order, depending on the nature of the product (e.g., product quantity, delivery costs, etc.), either by phone or email.

Upon receiving a binding order, the seller will confirm the formation of the purchase agreement via email to the address provided in the order. The email includes the terms and conditions, consumer's right of withdrawal, and a withdrawal form in PDF format. The purchase agreement is deemed concluded upon receipt of the confirmation. The agreement is binding and can only be modified or canceled by mutual agreement of both parties or based on stated conditions in the terms or the law.

The buyer agrees to the use of remote communication methods without the physical presence of the seller, such as the e-commerce site, email, phone, etc., for forming the purchase agreement. Costs incurred by the buyer for remote communication are borne by the buyer and do not exceed the basic rate.

Article V

Rights and Obligations of the Contracting Parties

The subject of the purchase agreement includes the rights and obligations of both contracting parties.

The seller is obliged to:

• Provide information to the consumer in accordance with applicable consumer protection laws and other relevant regulations,
• Package the goods for transport to ensure no damage occurs,
• Deliver the ordered goods to the buyer properly and on time,
• Provide the buyer with all necessary documentation for the proper receipt and use of the product in compliance with relevant legislation, no later than along with the goods.

The seller is entitled to payment of the purchase price properly and promptly.

The buyer is obliged to:

• Receive the goods at the designated location,
• Pay the agreed purchase price, including shipping costs if applicable, unless otherwise agreed upon with the seller.

The buyer is entitled to have the goods delivered by the seller properly and on time.

Article VI

Product Price and Payment Terms

The sales prices of products listed on the e-commerce site are up-to-date and include VAT, as the seller is a VAT payer, along with all other applicable taxes for a unit of goods. The prices remain valid while displayed on the site.

Prices are not customized based on automated decision-making.

The purchase price, outlined in the order form before submission, includes the total price of all selected goods, applicable taxes, fees, and delivery costs. The buyer can review and correct this information before submitting the order.

If the seller offers discounts, the lowest price within the last 30 days is also displayed.

The seller may provide various discounts, including for registering on the e-commerce site, repeat purchases, or discount coupons. Discounts cannot be combined unless stated otherwise.

Gift vouchers issued and sold by the seller represent prepaid funds and can be used toward product purchases. If a purchase is canceled, a refund will also be issued via gift voucher if it was initially used for payment.

The buyer must pay the agreed purchase price, including shipping and packaging costs, by the due date or upon delivery of the goods. Any changes must be based on mutual agreement.

The buyer can make payments as follows:

• Prepayment via Bank Transfer: Payments must be transferred based on the details in the order confirmation within seven days. Unpaid orders will result in cancellation, with notification sent via email.
• Online via Apple Pay.
• Online via Payment Card.

The seller does not require any deposits or similar payments unless specified otherwise.

The invoice serves as proof of sale and includes pricing details. It is sent via email and also acts as a delivery note and warranty card.

If the buyer is a business entity and delays any payment, the seller reserves the right to charge a contractual penalty of 0.25% of the outstanding amount for each day of delay until fully paid. The penalty is payable within 15 days from the demand and does not affect claims for damages.

Article VII

Delivery Terms

Delivery costs are borne by the buyer unless otherwise agreed between the contracting parties. Delivery costs will be precisely calculated in the order form after selecting the desired delivery method.

The buyer can choose from the following delivery methods:

• By courier within 1-8 business days after shipping, for a fee ranging between EUR 6.00–50.00.
• Slovak Post within 2-10 business days after shipping, for a fee ranging between EUR 4.00–15.00.

The delivery time and charge depend on the country of delivery and the total weight of the order. The precise delivery cost will be calculated in the order form after entering the delivery location.

If it is not possible to determine the delivery cost in advance in the order form, it will be determined individually based on the current conditions of the carrier.

The seller undertakes to deliver the ordered goods to the buyer without undue delay, no later than 30 days from the date of order confirmation, unless otherwise agreed by the contracting parties, or if another delivery time is specified for the selected goods. The goods are considered delivered on time if shipped within this period by the seller. Goods are shipped as soon as possible, considering the seller's logistical capacities. The seller usually ships the order within 2 business days. The buyer will be informed of the goods’ dispatch via email.

The buyer is obliged to accept the goods personally at the location specified in the order or to ensure that a designated person accepts the goods. The goods are considered delivered at the moment they are taken by the buyer or the designated person.

If the seller fails to deliver the goods on time, the buyer may withdraw from the contract without providing an additional period for performance if:

• The seller has refused to deliver the goods,
• Timely delivery was critical due to the circumstances under which the contract was concluded, or
• The buyer informed the seller before the contract was concluded that timely delivery was of critical importance.

Upon withdrawal from the contract as per paragraph 6 of this article, the seller must return to the buyer, without undue delay, everything that the buyer has paid under the contract.

From the moment the goods are handed over to the carrier for transport, the carrier assumes responsibility for potential damage. Therefore, a buyer who is an entrepreneur is obliged to inspect the package’s integrity upon receipt from the carrier and immediately report any defects. The seller strongly advises buyers who are consumers to do the same. If there is visible damage to the packaging indicating unauthorized tampering with the shipment, the buyer may refuse to accept the package. By signing the delivery note, the buyer confirms that the package was received intact.

If a buyer who is an entrepreneur receives damaged goods, the goods must be kept in their original state and packaging as received. They should not be repackaged or otherwise manipulated. The seller advises consumers to follow the same recommendation.

Upon receiving the goods, the buyer must inspect the goods and, without undue delay, notify the seller of any defects discovered. If the buyer notices damage or a defect in the goods after receiving them, this must also be reported to the seller without undue delay via email at hello@doruzova-studio.com.

Article VIII

Transfer of Ownership and Risk of Damage

The ownership of the goods and the risk of accidental loss or damage pass to the consumer buyer at the moment of delivery.

Ownership transfers to an entrepreneur buyer once the full purchase price is paid.

Article IX

Customer Reviews

The seller publishes customer reviews on its online store and potentially other relevant locations. All reviews are verified. Reviews marked as verified are checked by the seller, allowing customers to leave reviews only via links sent to them after order delivery.

Article X

Withdrawal from the Contract

When the consumer has the right to withdraw

Withdrawal from the contract by consumers is governed by applicable consumer protection laws. Withdrawal by an entrepreneur buyer falls under the relevant provisions of the Commercial Code, with exceptions as specified in this article.

A consumer has the right to withdraw from a remote contract or a contract concluded outside the seller's premises without providing a reason within 14 days of receiving the goods as specified in paragraph 5 of this article.

The seller may extend this withdrawal period. Any such decision will be communicated to the consumer in a verifiable manner.

If the seller informs the consumer of their withdrawal rights only after the start of the withdrawal period, the consumer may still withdraw within 14 days of receiving this additional information. If such information is not provided within 12 months of the withdrawal period's start, the consumer may withdraw up to 12 months after the original withdrawal deadline.

Goods are considered received when:

• The consumer or authorized individual (excluding the carrier) has taken possession of all parts of the order.
• For orders delivered in multiple parts, the final item has been received.
• For goods delivered repeatedly during a specific period, the first delivery has been received.

The consumer may withdraw even before the start of the withdrawal period.

When the consumer cannot withdraw

The consumer acknowledges that, under §19 paragraph 1 of the consumer protection act, withdrawal is not permitted for:

• Goods made to the consumer’s specifications or custom-made items.
• Goods sealed for health or hygiene reasons if the seal has been broken.
• Goods that, by their nature, become inseparable after delivery due to mixing with other items.

How the consumer may withdraw

Consumers can withdraw by:

• Sending written notification to the seller’s registered address.
• Sending an email to hello@doruzova-studio.com.

The sample withdrawal form may be used. Timely withdrawal requires the notification to be sent on or before the final day of the withdrawal period. Non-acceptance of the package does not qualify as withdrawal.

Upon withdrawal, any associated supplementary contracts are also terminated unless otherwise agreed. Consumers bear the costs of returning supplementary items unless the seller agrees to cover these costs.

The consumer is responsible for returning the goods within 14 days of the contract withdrawal. The deadline is met if the goods are sent on or before the final day. Consumers bear these costs unless stated otherwise by the seller.

Consumers are liable for any diminished value resulting from handling the goods beyond what is necessary to determine their nature, features, or functionality. If returned goods are devalued for such reasons, sellers may claim damages.

Article XI

Seller's Obligations Upon Withdrawal

The seller must, within 14 days of receiving the withdrawal notice, refund the consumer all payments, including delivery costs, unless the withdrawal applies to part of the purchase. Additional fees (e.g., expedited delivery) are only refunded up to the cost of the lowest delivery option offered.

Refunds may be delayed until the goods are returned or evidence of their shipment is provided.

Payments are refunded via the consumer's original method unless otherwise agreed. Gift voucher purchases may be refunded via vouchers.

The seller reserves the right to refuse cash-on-delivery returned goods.

Article XII

Failure to Collect Ordered Goods

The buyer is obligated to collect the ordered goods at the specified delivery location.

If the buyer does not collect the ordered goods without withdrawing from the purchase agreement in accordance with Article X of these terms and conditions, it is considered a breach of the purchase agreement due to reasons attributable to the buyer. Consequently, the seller is entitled to withdraw from the agreement and seek compensation for damages pursuant to Section 420 of the Civil Code.

When determining the amount of damages, the seller primarily considers the costs associated with delivering the goods to the specified location.

The seller has the right to waive their claims for damages entirely or partially.

If, due to reasons attributable to the buyer, the goods must be delivered repeatedly or by another method than stipulated in the order, the buyer is obligated to cover the costs associated with such repeated or altered delivery. The seller may also require advance payment of the purchase price.

Article XIII

Seller’s Right to Withdraw

The seller is entitled to withdraw from the agreement if they are unable to properly and timely deliver the goods to the buyer, particularly due to stock depletion or unavailability of goods. The buyer will be informed of the withdrawal via email, and if the purchase price or part of it has already been paid, the funds will be refunded within 14 days to the account specified by the buyer unless an alternative arrangement is made with the seller.

Article XIV

Dispute Resolution

The contractual parties declare they have chosen the legal order of the Slovak Republic as the governing law for their rights and obligations. Legal relationships arising between the seller and the buyer related to the use of the online store and the conclusion of contractual relations are governed by the laws of the Slovak Republic.

The parties agree that Slovak courts hold jurisdiction over any disputes arising.

Consumer complaints are handled by the seller via the provided contact email address. Updates on handling the complaints will be sent to the buyer's email address.

If a dispute arises between the seller and the consumer, and the consumer is dissatisfied with how a complaint was handled or believes their rights were violated, they may request that the seller rectify the matter. Such a request can be submitted via email to hello@doruzova-studio.com or by mail to the seller's address.

If the seller denies the request or does not respond within 30 days of its submission, the consumer may initiate alternative dispute resolution proceedings with an authorized entity.

Consumers can file a dispute resolution proposal with the Slovak Trade Inspection (www.soi.sk).

Consumers also have the option to submit complaints via the EU's online dispute resolution platform at https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home2.show&lng=SK.

The choice of alternative dispute resolution provider is left to the consumer. However, such proceedings only apply to disputes stemming from consumer contracts concluded remotely.

Article XV

Seller's Liability for Defects and Complaints

The seller's liability for defects and the conditions for submitting and resolving complaints are governed by the relevant provisions of the Complaint Procedure adopted by the operator and published on the website www.doruzova-studio.com.

Article XVI

Contract Duration

The purchase agreement is concluded for a definite period, terminating upon proper performance of the obligations of both contractual parties as outlined in the agreement and these terms and conditions, of which they form an integral part.

Article XVII

Personal Data Protection

The seller processes buyer data in accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council on the protection of natural persons with regard to the processing of personal data (GDPR) and Act No. 18/2018 Coll. on the protection of personal data (Data Protection Act).

The conditions for processing personal data are detailed on the website www.doruzova-studio.com under the Privacy Protection section.

Article XVIII

Final Provisions

These terms and conditions are valid as stated on the website www.doruzova-studio.sk on the day the buyer places their order unless otherwise agreed upon by the parties.

The seller reserves the right to amend these terms at any time should changes in business policy or applicable legislation require it.

The buyer is prohibited from using mechanisms, software, or other procedures that could negatively impact the operation of the seller's website. The site may only be used to the extent that does not harm the rights of other visitors and is compatible with its intended purpose.

The buyer acknowledges that the seller is not liable for errors arising from third-party interference with the website or from using the website in a manner contrary to its intended purpose.

These terms and conditions were prepared by the law firm Lanikova Group, s.r.o. for the operator of the online store, and are protected under Act No. 185/2015 Coll. on Copyright. Without the author’s consent, it is prohibited to use this copyrighted work in any manner, including but not limited to copying, publishing, modifying, or distributing.

These terms and conditions become valid and effective as of February 26, 2025.